Refund & Cancellation Policy

Last updated: March 26, 2026

This policy outlines the refund and cancellation terms for ARE (Application Readiness Engine) paid services.

1. Free Tier

The free tier requires no payment and is not subject to refund terms. Free-tier usage is supported by advertisements via Google AdSense.

2. Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation:

Your paid features remain active until the end of the current billing period
No further charges will be made after cancellation
Your account reverts to the free tier after the billing period ends

3. Refund Eligibility

Full Refund (within 7 days)

You are eligible for a full refund if:

You request a refund within 7 days of your first payment
The service did not function as described
You experienced a technical issue that prevented you from using the service and we were unable to resolve it

Partial Refund (8-30 days)

A pro-rated refund may be issued if:

You request a refund between 8-30 days of payment
You experienced significant service disruption

No Refund

Refunds will not be issued if:

More than 30 days have passed since the payment
You have extensively used the service during the billing period
Your account was terminated due to violation of our Terms of Service
The dissatisfaction is due to user error or uploading non-compliant source files

4. How to Request a Refund

Email us at support@areengine.com with your registered email and reason for refund
Include your Razorpay payment/transaction ID if available
We will review and respond within 3-5 business days
Approved refunds are processed back to the original payment method within 5-10 business days

5. Razorpay Payments

All payments are processed by Razorpay Payment Solutions. Refunds are initiated through Razorpay and are subject to their processing timelines. For payment disputes, you may also contact Razorpay support directly.

6. Contact

For refund requests or billing questions:

Email: support@areengine.com
Owner: Suraj Kumar, India